On the Grind

Frequently Asked Questions

Christmas Gifts - FAQ

Gift Wrapping

All of our gift subscriptions come gift-wrapped and sent protected in a compostable satchel to keep it in the best condition with the couriers.

Cut-off Dates

Orders received before 12pm NZT on Tuesday 15th December will be dispatched with our Christmas delivery, expected to head out the door on December 17th; our couriers target an overnight delivery service but please allow for a few extra days due to christmas postal volumes.

Orders received after 12pm on Tuesday 15th will start in our January dispatch, heading out on January 20th. We will send you a Christmas electronic gift certificate so you still have something to gift on xmas day.

COVID-19 FAQ

How do the gift subscriptions work?

How does the subscription work? How can I cancel? When do I get charged?

How can i change my delivery address?

What about the environment? Fair Trade?

What are the delivery time frames?

What about shipping?

Can I choose the coffee I want?