On the Grind

Frequently Asked Questions

How do the gift subscriptions work?

We make gifting easy! Simply pick the your preferred gift box and choose your preferred size (250g, 500g, or 1kg) and bean type (whole beans, espresso or plunger grind) to be delivered to the giftee of your choice. Each delivery is sent out on the 20th of the month. We'll hand write a message from you and include it in the first box. Just write the message for us in the 'cart notes' (under the Gift Box in the shopping cart) and don't stress if you've missed this part as we'll drop you an email if we can't find your message. 

The first delivery comes boxed, subsequent deliveries come wrapped in tissue and placed in a satchel.

Be sure to enter the right address when asked for a delivery address during checkout.

We'll drop you an email with a copy of an electronic voucher to gift while your giftee awaits their first delivery.

Want to make a change to your subscription after purchasing? Drop us a message.

You can pay using an international credit card. The perfect gift for people back at home!  

How does the subscription work? How can I cancel? When do I get charged?

How can i change my delivery address?

What about the environment? Fair Trade?

What are the delivery time frames?

What about shipping?

Can I choose the coffee I want?